The day-to-day operation is of an e-Retail site is full of challenges and issues, some obvious, others less so. For example:
- You are reliant upon your suppliers delivering high quality merchandise on time and to the agreed price;
- The potential for returns of products is high and needs to be handled not only to the satisfaction of he customer but in the most efficient and effective manner to meet the businesses needs;
- As with any business cash flow is a key priority;
- Packaging of merchandise to ensure it arrives in the quality that you expect and hope for is crucial and ensuring that the packaging reflects the brand image is another issue that needs to be considered;
- Handling inventory tracking and customer feedback (positive and negative) can easily put a drain on the resources available to you;
- Etc, etc.
As part of the New Wave Program we will support you through these issues by providing:
- “early warning systems” to ensure that you are prepared for incidents rather than just reacting to them;
- arbitration & conflict resolution services up and down the whole value chain;
- help-desk services as needed;
- assistance in establishing lines of credit.
We will also undertake regular reviews with you (monthly performance, quarterly quality and annual strategy) to ensure that you are on target and meeting or exceeding expectations. Furthermore, as part of the New Wave One network, you will have access to a veritable army of like-minded individuals facing the same challenges as you and prepared to share their experiences in resolving the problems that they encounter.
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